• Was your initial contact handled in a pleasant, helpful and timely manner? (grade as many as were experienced): Completely Satisfied

• At the dealership, was your Sales Consultant helpful, receptive and did they responded to your question and/or needs?: Completely Satisfied

• Was your Business Manager helpful, receptive and did they fully present and explain all your financing, warranty and other product options?: Completely Satisfied

• Was your vehicle properly prepared and if there were any additional items/concerns, had they been attended to,  to your satisfaction?: Completely Satisfied

• Was the vehicle ready at the appointed delivery time?: Completely Satisfied

• Were the vehicles features and options explained to you at the time of delivery?: Completely Satisfied

• Did your Sales Consultant or Business Manager review your Contract of Sale, Extended Warranty purchase or any additional products with you at time of delivery?: Completely Satisfied

• Would you entrust your service work, oil changes etc… to AutoPrice Canada’s service department based on your vehicle purchasing experience?: Completely Satisfied

• Would you recommend or return to AutoPrice Canada for future vehicle purchases?: Completely Satisfied

• How would you rate your overall experience?: Completely Satisfied

Name: Carlos De Sousa

Comments: Orlando was amazing! He was very professional, accomodating and a great source of knowledge. We are super pleased with our BMW 528I purchase. He really delievered excellent customer service.

Subject: Opinion Survey Form submitted on Autoprice Canada

Opinion Survey form has been submitted on Autoprice Canada.

• Was your initial contact handled in a pleasant, helpful and timely manner? (grade as many as were experienced): Somewhat Satisfied
• At the dealership, was your Sales Consultant helpful, receptive and did they responded to your question and/or needs?: Completely Satisfied
• Was your Business Manager helpful, receptive and did they fully present and explain all your financing, warranty and other product options?: Completely Satisfied
• Was your vehicle properly prepared and if there were any additional items/concerns, had they been attended to,  to your satisfaction?: Somewhat Satisfied
• Was the vehicle ready at the appointed delivery time?: Completely Satisfied
• Were the vehicles features and options explained to you at the time of delivery?: Completely Satisfied
• Did your Sales Consultant or Business Manager review your Contract of Sale, Extended Warranty purchase or any additional products with you at time of delivery?: Completely Satisfied
• Would you entrust your service work, oil changes etc… to AutoPrice Canada’s service department based on your vehicle purchasing experience?: Completely Satisfied
• Would you recommend or return to AutoPrice Canada for future vehicle purchases?: Somewhat Satisfied
• How would you rate your overall experience?: Completely Satisfied

“Dear Marc

I wanted to send you a note to tell what a great team of people you have at your Wharncliffe Road South Dealership in London. I have just purchased my second vehicle and cannot express enough how delighted I am with the service I have received. The entire team are always welcoming and it is a pleasure to do business with Jeremy and his team.

Special mention needs to be made of Mickey Gallivan who in my opinion one of the most honest and trustworthy person I have met in the motor vehicle industry. He is to be complimented on his genuine interest in my needs with regards to a  vehicle and was not just trying to sell me any vehicle on the lot. Mickey was very meticulous in listening to all of my needs and asking good diagnostic questions prior to making a recommendation. He is a real gem and a fine gentleman. I had no hesitation in going in to see Mickey last week-end when I needed an additional vehicle.

Another person I would like to make special mention of is Tim (cannot remember his last name) who heads up the Service Team. Another quality, honest and genuinely caring individual who has and continues to go out of his way to provide exceptional assistance and service.

A very satisfied customer !!

Kind Regards,

Peter A.”

“Hi Marc,

I wanted to follow up with you after I returned to the service department to have my brake pads replaced … Tim was very good with his explanations and taking care of my concerns. I purposely waited over a week before contacting you as I wanted to see how the new pads would sound. I am very happy to report that I have had no concerns at all with the new pads and there has been no noise at all.

I wanted to thank you and Tim again for taking my concerns seriously and addressing them. I am very pleased with the outcome.

 Thanks again,”

Hello Marc,
Too many times people write to complain about service or work done on their vehicles.  I am sending this note to let you know how very, very impressed I was with the service I received at your company.  Tim went over and beyond his duty to help me in any way he could, he explained everything they did and spoke to me in a respectful and professional manner. Every phone call I made was returned quickly and he had an answer for every question…. because of the wonderful customer service, the quick response to get me a quote, and the way I was treated by everyone I chose your company. The other company did not call me back for a day and a half.   I was very impressed that Tim introduced me to you while I was there, like I was a friend not a customer.   The third time I came I had to bring my dog, and I took him for a walk while my car was being done.  When I got back they were still working on my car and the staff welcomed me in, dog and all, and said they are a pet friendly group and it was no problem that the dog sit with me while I wait.  Anne-Marie went out of her way to make me feel welcome and held my purse for me while I walked the dog. She is a wonderful person and deserves a raise!   Even the lady in the back came out to pet the dog and talk to us.  You are very fortunate to have these people in your employ and I will definitely recommend you to anyone I know because of this.  Customer service is the one most important thing a company needs to survive and I can honestly say I have never been treated so well by any other company I have visited.
I will be coming back again to get my trunk fixed as they did not send the right part the first time and I know I will get the same treatment each and every time I come.  Tim deserves a big pat on the back for this.
Keep up the great work!
Judy S.

I wanted to take time this morning to thank you for your ongoing 

support and business. Fine Details is SO pleased and SO proud to be 

associated with AutoPrice Canada – London.

Your staff is such a pleasure to work with and they certainly deserve 

to be recognized by Londoners as the BEST in the city.

In particular, I would like to acknowledge your amazing Service 

Manager, Tim Devries. I have worked with many Service Managers and 

Service Departments over the years. Smiling as I type as you 

definitely have the BEST Service Manager in the industry. A 

competitive edge indeed. Working closely with Tim, Fine Details will 

of course always ensure that AutoPrice Canada – London receives the 

attention that it deserves – the VERY best. Tim's passion for positive 

results, a positive customer experience and his professional 

representation of your shop is very evident. Acknowledged by all of 

our staff here.

I don't normally send a note like this until a specific activity or 

event takes place however, when working with Tim Devries and the 

AutoPriceCanada – London TEAM overall, every day is a FINE one.

Here's to a successful 2012. Thank you.

Best Regards,

Terry Shannon

Fine Details – The Car Cleaning Specialists

9 Southdale Road, Unit 4, London Ontario N6C 6B4

519-668-3478

london@finedetails.ca

www.finedetails.ca

If you are looking for a London car or are considering bad credit dealerships, Toronto has plenty to consider.  In general, your best choice is to opt for a large used car dealer, as they will have plenty of options.  A large used car dealer with lots of variety is quite important for those seeking to find used cars with good resale potential.  The more options you have, the greater the odds of finding a real gem that is undervalued!  Having this happens means that your real monthly car payment will effectively drop considerably when you sell your used car a couple of years down the road.  Of course, it is up to you to keep your used car in great shape, so that this is an option. 

Those looking to learn more about how to buy used cars will want to think a good deal about resale value and all that it encompasses.  For example, what factors will impact the resale value of your car. 

Let's take a look.

1) The condition of your used car
2) The make and model of your used car
3) Total mileage
4) Have there been any accidents?
5) Was the car garage kept?

There are inexpensive ways that you can boost the resale value of your car as well.  A clean car, both on the inside and out, can do wonders for your resale value.  Likewise, in some situations, it might be worth considering an inexpensive paint job.  An inexpensive paint job can sometimes transform the look of your used car dramatically.  Thanks to a little planning, preparation and thought, it is possible to get the most out of your used car from the beginning of your purchase until you finally sell it.

In this article, we will look at why operating costs should factor into your purchasing decision.  This is particularly true for car shoppers that are on a budget.  If you have bad credit and are looking for bad credit car dealers and want to keep your car payments low, then there are good reasons to think about operating costs.

Owning a car isn't as simple, of course, as your monthly car payment.  Having a used car does come with a variety of additional, secondary, expenditures.  These expenditures range from gasoline to insurance, maintenance and repair.  A low monthly car payment is one thing, but having a low monthly operational cost is another factor altogether.

Three Key Operating Costs to Consider When Considering Used Cars

1) Miles per galloon-Gasoline isn't expected to drop in appreciably in price anytime soon, if ever.  Keep this factor in mind when buying a car.  If you are operating on a budget, you will want to pay attention to the pricetag for the gas you will need.

2) Insurance rates-The kind of car you buy will impact your insurance rate, and there is just no way around this factor.  The price of the car, how likely it is to be in an accident, its attractiveness to car thieves and your own driving record all play roles in factoring your monthly premium.

3) Maintenance and repair-Maintenance and repair costs can be difficult to factor into your equation since at the time of purchase, you won’t know exactly what they will be.  This point underscores the importance of having Carproof reports on all the used cars you are considering

By opting to work with a large used car dealer, you will give yourself a variety of purchasing options, and this is a good thing!  Understanding what you want out of vehicle is the best place to begin when you are shopping for used cars. Knowing your own priorities will help you get behind the wheel of the perfect car for you.

Selecting from budget used cars options means that you need to avoid confusion.  One of the single best ways to avoid confusion is to have a well thought out list of what you do and don't need out of a budget used car.  Otherwise you may make a poor decision driven by a factor that you shouldn't be putting at the top of your list.

Here are three other articles in our “Making the Right Purchasing Decision” series that you may wish to read as well

1. How to Make the Most Out of a Bad Credit Situation
2. What Features Are a Must?
3. What Features Can You Live Without?

It is in your best interest to realize early on in the used car buying process that you might not be able to afford a car that has every option that you would like to see.  Further, you may also discover that you can't get as elaborate or sporty as a car as you want either.  This is only to be expected, as you are looking for a budget used car.  Since price point is an option, it is in your best interest to be more concerned with making a realistic purchase and finding the best prices car loans in your area. 

Finding a great price and a great interest rate on your used car will help keep that all important monthly payment under control.  Shopping at a large used car dealer will increase your chances of finding what you want out of used car and at the right price point as well.

Having a "must have" list, as discussed in these other articles, stands as a vital tool in your used car selection process.  With that stated, however, there are some must haves that are likely to be at the top of your list for finding the right vehicle for a growing family.

1) A safe vehicle

Some vehicles are safer than others.  If you are transporting many individuals, including children, it is smart and prudent to look for safety features.  Air bags and other related safety features should take a higher level of priority.

2) Seating

Growing families need more seats, its just that simple.  A sexy little two seater might be a lot of fun to drive, but if you have two children and another one on the way, well, a tiny compact car is likely not the best selection for you.

3) Size

Having a family means that you may need to haul around more goods and general "stuff" than in the past.  It is important to realize that knowing how to buy used cars is partially about taking in different variables and realizing what it is that you need out of a vehicle.

4) Ease of use

The last thing a growing family needs is a vehicle of any kind that is hard to get in and out of on a daily basis.  You want a car, van or truck that will make your life easier and not harder.

5) The all-important Carproof Reports

You just can't buy a vehicle without looking at the Carproof reports.  Growing families have growing expenses, and that means you need to know that the used cars you are considering won't let you down.  Reliability is key when you have a family, and thanks to Carproof reports, you will know if there are any potential problems.