Judy S – Clients Feedback

 

Hello Marc,
Too many times people write to complain about service or work done on their vehicles.  I am sending this note to let you know how very, very impressed I was with the service I received at your company.  Tim went over and beyond his duty to help me in any way he could, he explained everything they did and spoke to me in a respectful and professional manner. Every phone call I made was returned quickly and he had an answer for every question…. because of the wonderful customer service, the quick response to get me a quote, and the way I was treated by everyone I chose your company. The other company did not call me back for a day and a half.   I was very impressed that Tim introduced me to you while I was there, like I was a friend not a customer.   The third time I came I had to bring my dog, and I took him for a walk while my car was being done.  When I got back they were still working on my car and the staff welcomed me in, dog and all, and said they are a pet friendly group and it was no problem that the dog sit with me while I wait.  Anne-Marie went out of her way to make me feel welcome and held my purse for me while I walked the dog. She is a wonderful person and deserves a raise!   Even the lady in the back came out to pet the dog and talk to us.  You are very fortunate to have these people in your employ and I will definitely recommend you to anyone I know because of this.  Customer service is the one most important thing a company needs to survive and I can honestly say I have never been treated so well by any other company I have visited.
I will be coming back again to get my trunk fixed as they did not send the right part the first time and I know I will get the same treatment each and every time I come.  Tim deserves a big pat on the back for this.
Keep up the great work!
Judy S.

Feb 13rd, 2012